Shipping Information

Shipping Rates:

BBToyStore.com uses several methods of shipping and gives you a selection of shipping methods to choose from. The two main companies we use are USPS (United States Postal Service) & UPS (United Parcel Service). Shipping rates for these services are calculated by delivery location, items being purchased & the weight of the package. Not all services may be available. Below shows the starting prices for these services. The exact shipping price & services available will be shown at checkout before completing your order.

The following are rates for United States residents:

- USPS First Class Mail: (starting at $3.75)
- USPS Priority Mail: (starting at $6.00)
- UPS Ground: (starting at $7.00)
- UPS 2nd Day Air: (starting at $15.00)
- UPS Next Day Air: (starting at $25.00)

PO Boxes, APO, FPO, Puerto Rico & US Territory: addresses can only be shipped by USPS Priority Mail, or USPS First class mail.

Alaska & Hawaii: addresses can not be shipped by UPS Ground. They will be shipped by a USPS service or UPS 2nd Day / Next Day Air if chosen.

The following are rates for International customers:

- Standard Shipping (Canadian Residents) (starting at) $8.00
- Standard Shipping (UK, & Ireland Residents) (starting at) $12.00
- Standard Shipping(Japan, Australia & All Others) (starting at) $15.00

Shipping Times:

We generally process and ship orders the same or next business day (exception for Pre-order items, see below). We will expedite your order if you have chosen a faster shipping service.  Please be aware that there are certain exceptions to shipping times due to Credit Card processing, High order volumes or Item availability.  If there is going to be a delay with your order we will contact you via email to explain.

The following are general shipping transit times for US residents afterthe order ships:

USPS First Class - Approximately 2-7 Days (depends on delivery location)
USPS Priority Mail - Approximately 1-4 Days (any location *exceptions see below)
UPS Ground - Approximately 1-5 Days (depends on delivery location)
UPS 2nd Day Air - 1-2 Days (any US location)
UPS Next Day Air - 1 Day (any US location)

Special Note about shipping times:
US Postal Service - Delivers Monday through Saturday (not Sunday or Holidays)
UPS - Delivers Mondaythrough Friday (not Saturday, Sunday or Holidays)

* Exceptions for USPS Priority Mail are APO, FPO, Puerto Rico & US Territories, These times can take anywhere from 4 - 14 days andsometimes longer.

Please note that circumstances do arise that are beyond our control. Forinstance extreme weather conditions, lost or misrouted packages due to UPS or USPS, as well as credit card authorization problems. In these raresituations, the delivery time can be delayed and expected shipping times are not guaranteed. We do everythingwithin our control to expedite every order.

The Following are Approximate Transit Times for International Customers:

- Standard Shipping (Canadian Residents) 1 - 2 weeks
- Standard Shipping (UK, & Ireland Residents) 1 - 4 weeks
- Standard Shipping (Japan, Australia & All Others) 1 - 4 weeks

Shipping Rates for international customers vary extremely depending on delivery location, size of package, number of items & price of the order.  The General delay for international shipments are International Customs from your country.  Please note that the customer is responsible for any duties & taxes are imposed by your country at your country's border, this is an importing fee that most countries charge.

Custom fees are very common especially when ordering from the UK & Canada. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.
(If a package is stopped in customs it may be a longer delay for delivery). 

Sales Tax, Duties & Currency:

All New Jersey residents are charged 7% state sales tax. 

International customers are responsible for any additional customs duties or charges applied at the time of delivery by International Customs. 

All dollar amounts are in US currency. Your credit card company will give you the best rate of exchange at the time of purchase. Please note we do not accept any foreign check or money orders. All check and money orders are to be in US Currency

Return Policy:

Standard Return: We want you to be completely satisfied, We can take your return with-in 7 days of the receipt date of the product.  Please note shipping can not be refunded, we can only refund actual price of the item returned. You will be credited back the exact way you paid, and to the same credit card.  Your return must be in NEW, SEALED or UN-OPENED Condition and exactly the way it was sent to you. (Exceptions: individually secret coded items may not be returnable)

Incorrect Item Sent Return: We make every effort to make sure your order is exactly correct, In the event a wrong item was shipped we will exchange it for you. The item must be sent back to us for an exchange for the correct item.  Any shipping charges will be reimbursed by BBToyStore.com for returns that are due to our mistaken items (credits are posted with-in 7 days of our receipt). Please contact us via email with-in 48 hours if there is a mistake in your order so we can provide you with exchange/return options. The easiest way to return the item is by USPS First class mail or Priority Mail. 

Incorrect Item Ordered Return: If you ordered an item you thought was something else (example: ordered a Beanie Baby instead of a Beanie Buddy) or ( ordered Non-Holo card and thought it was a Holo ) etc... We can take the return and will exchange the item for you. Please contact us by email with-in 48 hours to explain the exchange and then send the item back to us with a note explaining what you are exchanging for. Note: we do not credit shipping for this type of return. If there is a difference in price we will either charge or credit accordingly.  

Damaged Item Return: We will accept returns if an item was damaged during shipping.  Any item(s) returned must be returned with original invoice and original box (or packing material ). Refunds will be at the discretion of BBToyStore.com. We reserve the right to reject any refund if an item was damaged intentionally or if a different item was returned.  

Refused or Late Returned Orders: Any shipments or items that are refused or sent back after the 7 day return date, Can be subject up to a 20% re-stocking fee (Or a refund for the current price of the item, whichever is lower) . Shipping will not be credited.  We will also not credit for damage or opened merchandise by the customer.

 
Please make sure which ever return applies to you that you put a copy of the invoice in the box and a short note explaining what you need us to do. Returns get sent to our address
BB Novelties, LLC
c/o Returns & Exchanges
1301 Metropolitan Ave, Suite #5
West Deptford, NJ 08066

Cancellation Policy:

Orders may be cancelled as long as they have not been processed, usually the same business day. Please contact us via email to cancel an order. We will let you know via email if your order has been processed, shipped or successfully canceled.  If you want to cancel an order which has been shipped, the above information regarding returns applies. 

BBToyStore.com also reserves the right to void or cancel any order if we find any security risks or fraudulent credit card charges are involved.
 

Pre-Order Items:

We do occasionally sell Pre-Order items which means we are selling items that are not instock yet. Pre-Order items are noted like this "(Pre-Order ships late ...)" usually noting the expected ship time.  You may order these items just as you would any item on our website, when the item is instock and ready to ship out we will process the order immediately.  Pre-Orders are shipped on a first come first serve basis so the earlier you get in your order the faster we can ship it out. 

Ordering Pre-Order items is just like any other order. Once you place the order your credit card is authorized and charged for the purchase. If you order a Pre-Order item with instock items your order will be held until ready to ship all together. If you would like items that are on Pre-Order as well as items that are instock you are encouraged to place two separate orders. 

Pre-Orders can be canceled at anytime as long as they have not shipped yet. If the order has shipped out the above return policy applies if you would like to return the item

Back-Order & Out of Stock Items:

While we make every effort to keep our Inventory up to date we do run into certain circumstances where an item gets over sold or mis-counted.  In the event your order contains an item or larger quantity than we have available we will notify you to see if you want the item refunded or back-ordered to ship at a later date.  If your order contains a back-order to ship at a later date you will not incur any additional shipping charges.

Please let us know if you have any problems with the Shipping information or Return Policy from our website, or if you have concerns regarding any of the information above.