Customer service

At BBToyStore.com we want to provide you with the best possible service. Great Prices, Fast Shipping & Good Communication is our #1 priority. If you have any questions, concerns, complaints or simply need information you can find help & contact information on this page.

Click Here - for complete Ordering Information
(includes: how to order, payments, problems ordering, coupons, etc..)

Click Here - for complete Shipping Information
(includes: shipping rates & times, return policy, canceling, pre-sell info, etc..)

Click Here - for Privacy & Security policy

Order Status

If you would like order status we can provide that very quickly by email. please fill in the form below and we can get back to you with-in 1 business day (usually faster). If you do not wish to use the form you can send an email directly to us. Please be sure to include your name & order number.

Please keep in mind the following that may help answer your questions:
- Standard shipping can vary, it takes approximately 2-9 days depending on location and delivery service used.
- Priority Mail service takes approximately 2-4 days depending on location.
- Pre-Orders generally ship at the time they are noted on the invoice or order.

Occasionally other factors can change or delay delivery times including bad weather, holidays, mis-routing etc...

Company Information

Mailing Address:
BB Novelties, LLC
PO Box 193
Thorofare, NJ 08086

Warehouse Address:
BB Novelties, LLC
1301 Metropolitan Ave, Suite #5
West Deptford, NJ 08066

Emails:
Customer Service & Order Status = sales@bbtoystore.com
Questions About Selling us Products = purchases@bbtoystore.com

Phone: 856-853-8775
(Monday through Friday, 10:00am to 6:00pm EST)

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